Frequently Asked Questions
Q. Do you you accept my insurance?
A. I have recently created a group practice. The practice, Elevated Counseling and Wellness, is “in-network” with Select Health and EMI. I’m licensed through the State of Utah as any other mental health professional, and have been for 20 years. Yet, you still can potentially use your insurance, read below.
Q. If you are not with my insurance company, how can I use my insurance benefit?
A. If your insurance company does is not in contract with the clinic you can be private pay. Following private pay sessions, I can provide you a Statement of Payments or Superbill, a formal statement that indicates that you have seen me so you can then seek reimbursement from your insurance company. Clients I see pay me at each session by check, credit card, cash, or third-party payment.
Q. What is a Statement of Payments?
A. The superbill or statement of payments is a document that indicates that you came to a counseling session and were treated by a licensed therapist/counselor. It shows that you paid for the session and has insurance codes that indicate you were treated for an hour and for a mental health need.
Q. What do I do with the Statement of Payments you have given me and how do I submit or file a claim with my insurance company?
A. Providers or private practice therapists like me, that are not considered ‘in-network’ or ‘contracted with’, often offer such statements so clients can then file and submit a claim or reimbursement directly to their insurance company. As a licensed counselor and therapist, I am not in contract or in-network with insurance companies nor do I bill them directly.
Q. How do I know if I my insurance will reimburse me for the sessions I pay you for?
A. Often your insurance company will have you fill out a form online or otherwise fill out some of their company-specific paperwork in addition to asking for a copy of the Statement of Payments I provide you. They will tell you how the claim process works for you to submit your sessions. I cannot and do not guarantee their reimbursement for sessions. Reimbursement is determined by your insurer and your specific coverage and plan. I encourage my clients with insurance to seek reimbursement from their insurance company if possible.
Before coming in for sessions you can follow the numbered questions above in the second FAQ question above and to confirm two things; if you have mental health benefits on your insurance plan and secondarily what the benefit is and if they will allow you to be treated by an out-of-network therapist.